SHIPPING

Order Processing

All orders are processed within 1–2 business days. Once your order is ready, you will receive an email with your tracking number so you can follow your shipment.

Domestic Shipping

Enjoy free shipping on all orders within Mexico.

• Standard Shipping: 3–5 business days
• Express Shipping: 2–3 business days

International Shipping

International orders are delivered within an estimated 5–10 business days, depending on the destination.

Shipping transit times begin once your tracking number has been generated or you receive your shipment confirmation—not at the time your order is placed.

Delivery times are estimates and may vary depending on your location, carrier demand, customs processing, or other factors beyond KAANA's control.

Once your order has been handed over to the shipping carrier, we are unable to modify the delivery address or guarantee changes to the delivery date.

Important: Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, the cost of reshipping will be the customer's responsibility.

EXCHANGES & WARRANTY

At KAANA, we want you to be 100% satisfied with your purchase. If, for any reason, your order isn't exactly what you expected, we've designed a simple and transparent exchange process to help you.

Exchange requests may be submitted within 30 calendar days of receiving your order.

What can be exchanged?

• Size
• Style
• Color

Exchange Requirements

To qualify for an exchange, your item must:

• Be unused.
• Have all original tags attached.
• Include the original hygienic liner intact.
• Be returned in its original packaging.

Additionally:

• Exchange requests must be submitted within 30 calendar days of delivery.
• This policy applies only to purchases made through www.kaanaswimwear.com.

KAANA reserves the right to decline exchange requests that do not meet these requirements.

The KAANA Benefit

We want your exchange experience to be as easy as possible.

KAANA covers the shipping cost of sending your new item back to you. Customers are only responsible for the return shipping of the item they wish to exchange.

HOW TO REQUEST AN EXCHANGE

Online

Contact us at info@kaanamx.com or via WhatsApp at +52 33 3020 7680, including your order number and the reason for your exchange request.

You may choose either of the following return options:

• Request a KAANA return shipping label. We will send you a payment link for $165 MXN, and once payment is confirmed, we'll generate your prepaid return label.
• Ship the item using your preferred courier. In this case, we'll provide you with our return shipping address.

If you use a KAANA return label, you will have 7 calendar days to drop off your package. Once the label expires, a new one must be issued at the customer's expense.

Once we receive and inspect your item and confirm that it meets our exchange requirements, you may choose one of the following options:

• Exchange for another size, style, or color.
• Store credit for the value of your purchase.
• Refund to the original payment method, available only in cases involving a confirmed manufacturing defect and previously approved by KAANA.

*Exchanges are subject to product availability at the time your request is processed.

In-Store Exchanges

You may also request an exchange at any KAANA boutique.

Our team will verify that your item meets the requirements outlined in this policy and will gladly assist you throughout the process.

You may choose any item available at the boutique during your visit. If you don't find the style, size, or color you're looking for, the value of your purchase will remain as store credit with no expiration date, which you may use toward a future purchase.

If the new item has a higher price, you will simply pay the difference. If it has a lower price, the remaining balance will stay as store credit.

Exchange Limit

Each order includes up to 2 exchanges, in addition to the original purchase.

The process works as follows:

• Original purchase: you receive your initial order.
• First exchange: if the item isn't the right fit, you may request an exchange.
• Second exchange: if the replacement item isn't the right choice either, you may request a second exchange.

Starting with the third exchange, you may continue requesting exchanges; however, all shipping costs associated with additional exchanges, including return shipping and the shipment of the replacement item, will be the customer's responsibility.

All exchanges must meet the requirements outlined in this policy and are subject to product availability.

Important: The first two exchanges include the benefit of KAANA covering the shipping cost of the replacement item. Customers are only responsible for the return shipping cost.

MANUFACTURING DEFECT WARRANTY

All KAANA products are covered by a warranty against manufacturing defects.

This warranty does not cover damage caused by improper use, normal wear and tear, exposure to chemicals, improper storage, or modifications made by the customer.

If our team confirms a manufacturing defect, KAANA will, subject to product availability, offer either:

• A replacement with the same item.
• An exchange for another item of equal value.

How to Submit a Warranty Claim

Please send us:

• Clear photographs showing the defect.
• A brief description of the issue.

You may send this information to info@kaanamx.com.

Our team will evaluate your claim and, if necessary, request that the item be returned for inspection before approving the warranty.

RESTRICTIONS

KAANA reserves the right to decline any exchange request if there is evidence of misuse, product alteration, non-compliance with this policy, or when additional documentation or evidence is required for evaluation.

Items marked as Final Sale or discounted by more than 50% are not eligible for exchanges or returns, except in cases of verified manufacturing defects.

Custom-made or personalized products are not eligible for exchanges or returns.

ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been prepared for shipment, we will make every effort to process your cancellation.

Once your order has been handed over to the shipping carrier, cancellation is no longer possible, and the exchange policy described above will apply.

Our Commitment

At KAANA, we want every purchase to be an experience you'll enjoy from beginning to end. If, for any reason, your selection wasn't quite right, we're here to help with an exchange process that is simple, transparent, and designed with you in mind.